Cancellations & Refunds
We want you to be happy with the work. This is how cancellations, re-cleans and refunds work.
1. Cancel or reschedule
Please tell us at least 24 hours before the appointment by phone, WhatsApp or email so we can adjust our team’s schedule. Any cancellation fee that applies will be agreed with you when your booking is confirmed; if none was agreed, none is charged.
2. If we cannot complete the visit
If we need to cancel or cannot access the property for a reason outside your control, we will offer you another date or return what you already paid for that visit.
3. Satisfaction re-clean
If an area does not meet what we agreed, contact us within 24 hours after the service is completed. Tell us which area and, if you can, send a photo. We will re-clean that area at no additional charge at a time that suits you.
4. Refunds
If we are unable to put the problem right through a re-clean, we will discuss a fair partial or full refund for the affected part of the service. Refunds are made to the original payment method or in the way you paid, normally within a reasonable time after we agree.
5. What the re-clean does not cover
- Areas or tasks that were not part of the agreed scope, or that were not accessible.
- Permanent stains, wear, or damage that was already there before the service.
- Soiling that happens after the service is completed.
Move-out cleaning and deposits: we prepare the property to a high standard, but whether a security deposit is returned is the landlord’s decision, so we cannot guarantee it.
None of this limits any rights you have under applicable consumer protection law.
6. How to contact us
Questions or requests: msmultiservicesla@gmail.com · (985) 502-7504 · New Orleans, Louisiana.