Review Policy
1. Who can leave a review
Reviews are for people who have used our services. The form asks you to confirm that. We try to match reviews with our booking records, but we cannot verify every review.
2. How moderation works
Every review is checked by our team before it is published. We decide on the content, never on whether the rating is high or low. We publish honest negative reviews as well as positive ones.
We may decline or remove a review only if it:
- is not from a customer, or is from the owner, our staff, their relatives or a competitor;
- is spam, an advertisement, or contains links or contact details;
- contains hate speech, threats, harassment or sexual content;
- includes private information about other people (for example full names, phone numbers or addresses);
- is clearly about something other than our service, or is a duplicate;
- makes accusations of crimes or other serious statements we cannot reasonably check, about a named person.
We may fix obvious typos only with your agreement. We do not rewrite reviews.
3. What we do not do
- We do not write, buy or exchange reviews, and we do not pay or reward people for positive reviews.
- We do not ask customers to leave only positive reviews or hold back negative ones.
- We do not hide a review because it is critical.
4. What is shown
The display name you chose, your city if you gave it, the service, the rating, the text and the month of the review. Your email is never shown. The average score on the site is calculated from the reviews that are published.
5. Removing or disputing a review
If you wrote a review and want it changed or removed, or you think a published review breaks these rules, contact us and we will look into it promptly. Rejected reviews are deleted automatically after 90 days.
Questions or requests: msmultiservicesla@gmail.com · (985) 502-7504 · New Orleans, Louisiana.